Commitment to Excellence
Our dental practice is committed to providing superior oral health services to our patients. We foster patient relationships based on mutual trust, excellent customer service, and the best personalized patient care available. Our team is devoted to restoring, enhancing and maintaining your teeth using conservative, state-of-the-art dental procedures.
Prevention and Oral Health Maintenance
At our office, we believe preventative dental care and maintenance is vital to your dental health. Through regular scheduled exams we check the overall health of your teeth and gums, perform oral cancer screenings, and perform x-rays to detect problems before they worsen. Routine dental cleanings, sealants, and fluoride treatments help prevent cavities and dental disease. We review your medical history to assess your overall health and identify any illnesses that may have an impact on your dental health.
Office Sterilization and Safety Procedures
- Using disinfectant hand soap
- Wearing gloves, masks, glasses and/or face shields
- Chemical disinfection of countertops and surfaces
- Sterilization of all non-disposable instruments and equipment before every use
- Use of disposable plastic coverings and sheath over surfaces with high contact such as the dental chair, equipment, air/water syringe and light handles.
As your dental health care provider, we want you to be confident knowing that we take the responsibility of your health and safety very seriously.
Your First Visit
When you arrive for your first visit, please be prepared to complete all insurance and health information forms that will allow us to begin your dental treatment. We will ask you to fill out several forms from our new patient packet that will get you acquainted with our office.
The new patient packet contains information about our office and necessary health and insurance forms. Although not required, it is helpful and saves time to download, print and complete the forms prior to your visit.
Your initial exam will last approximately one hour. Oral hygiene instructions will be provided along with suggestions to help you care for your teeth. in most cases, we will also clean your teeth on this visit and provide an evaluation that will outline your existing dental problems and proposed treatment.
Financials / Insurance
Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs, including expected insurance amounts, before treatment is administered. Depending on the scope and cost of treatment, charges may be payable at the time of service. Co-payments are due at the time of treatment.
Additionally, we will submit all insurance claims for you. We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not been paid within 30 days.
Please ask a member of our staff, and we will review our payment options to accommodate your financial needs. At White Marsh Family Dentistry, we accept all major credit cards. Zero-interest extended payment plans are available for all orthodontic services. We work with third-party vendors, such as Care Credit, who offer another means for our patients to receive treatment with little to no money out-of-pocket, little or no interest rates, convenient and affordable payment plans. Third-party approval is required prior to any fund disbursement.
If special arrangements are needed, please talk to our office manager prior to receiving service.
Q. How often should I see a dentist?
Q. Why do I need to visit every six months if I don't have any problems?
Q. What should I expect during my appointment?
During regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or problems you may be experiencing and answer any questions you may have.